VOIP: Phone Service for the Smarter Biz

With the advent and rapid expansion of the internet, people have found new and great ways to use the immense network that connects us all. One of those ways is the growing market of VOIP phone service, or voice-over-IP (internet protocol). Traditional phone systems are analog: they transfer an electric signal over copper wires. A digital phone system sends a signal via the data network that is the internet. So what’s the difference, and what makes digital phone service so much better? Let me put it to you this way:

It’s Cheaper

Phone systems via internet protocol have much lower operational costs because it uses existing data networks (the backbones of the internet) to transfer voice…rather than requiring an entirely different voice system, which has its own upkeep costs. Three-way conference calls, call forwarding, auto-attendant features, automatic redial, caller ID, and call waiting are often free with the open-source VOIP systems  that many people are using, as opposed to being chargeable features with traditional phone systems (to cover the separate upkeep costs).

VOIP Does More for Less

Along with the lowered costs of using VOIP, there are also plenty of features available that come embedded with your VOIP system. Because of the nature of the internet, you can have multiple phone calls at once without the need for a separate line. All you need to get online is an internet connection.  VOIP phone systems use the internet to do more for less.


So many people are concerned with the quality of service of VOIP. The quality of service really depends on the quality of your data network. If you’re transmitting through a low-bandwidth network, of course you’ll have problems streaming real-time voice. However, with a massive data network based on fiber, like many up-to-date VOIP providers (like Datagroup), quality of service is usually a non-issue. Like cellular networks, there may be an occasional dropped-call, but for the most part, VOIP is a great product that lowers costs and provides beneficial services to the home user and business user alike.

What if the power goes out? You lose internet, so shouldn’t you lose phone service? Not necessarily. Many providers use a system of power backups to ensure the stability of your phone service, no matter what happens. If there’s a catastrophe (earthquake, blizzard, etc.) and you lose phone service, don’t complain: chances are your analog-using neighbor doesn’t have service either!

Questions or comments about VOIP? Let’s hear ‘em below!

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