Browsing all articles in Business Tools

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The New PB&J: Setup the Pieces

A chess game is often won in the first five moves. Not in the sense that after the first five moves, the game is literally over, but that in the first five moves, one of the players has setup his or her strategy to the point where the other player has very little options to [...]

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People First: Getting Customer Service Right (Part 2)

CEO Joe, who we are trying to talk into using Twitter regularly, recently created a list of 18 customer service principles that we at DataGroup have always lived by, but needed to put in writing. Here at SmarterBiz, we’re passing them along to you. You can read the first part here, and the second part [...]

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Why Location Matters for the Smarter Biz

I don’t know if you’ve been keeping up, but there are a few location-based services out there that are vying for the top spot. Here’s a brief rundown of the top 3 contenders: Brightkite – Brightkite has been around the longest, and has some pretty great features. Rumor has it that they’ll be unveiling some [...]

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The New PB&J: See the Future

Image by John Kratz via Flickr If you didn’t catch the intro post to this series, I advise you go and read it. Right now, we’ll wait. Now that you’re back, here’s a thought you may not have known: Arthur Guinness (of Guinness beer fame) signed a 9000 year lease on December 31st, in 1759. The lease [...]

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The New PB&J: Social Media Strategy

The New PB&J: Social Media Strategy

Peanut butter and jelly go together wonderfully. They are, regardless of your choice in brand of peanut butter or flavor of jelly, a match made in heaven. Within the pair, you can have literally hundreds of different types of combinations: Jif & apple, honey peanut butter & grape, Peter Pan & strawberry…the list goes on.There’s [...]

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Business on a Napkin: The 30-Second Company Philosophy

Business on a Napkin: The 30-Second Company Philosophy

I just received a regular update from the Chairman of Federal Express, Fred Smith. And in it, he expresses (as he often does – which is for another post) the 5 focus areas of FedEx, which have been the “pillars of FedEx success over the years”.  Here’s two of them. Let’s see if you catch [...]

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Web Tools: Evernote

If you’re running a small business, you’ve got plenty of things to think about. Keeping track of the things you’re thinking about should not be one of them. Evernote is a tool that helps keep track of anything and everything you’re thinking, doing, or just want to keep for a while. Here’s the details: Evernote [...]

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Guerilla Chat: Rackspace Cloud

Another feature we’re rolling out here at SB: Guerilla Chats. It’s where we chat online with someone supporting a product, get information about that product, and pass it on to you. Here’s the first one, by Daniel from Rackspace Cloud, a cloud-computing solution for businesses of all types. He did awesome:

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VOIP: Phone Service for the Smarter Biz

With the advent and rapid expansion of the internet, people have found new and great ways to use the immense network that connects us all. One of those ways is the growing market of VOIP phone service, or voice-over-IP (internet protocol). Traditional phone systems are analog: they transfer an electric signal over copper wires. A [...]

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Support Your Customers With Style

As a technology firm here at Datagroup Technologies, support is our greatest asset. We provide multiple support options across multiple systems. We have direct support via telephone, email, web, and on-site. We provide remote support via in-house technology (remTek) and other web avenues. Not every business needs to provide support to the same extent that [...]

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