Browsing all articles in Business Culture

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The Guiding Laws of Business (Part 2)

Here’s a continuation of the post from yesterday. In case you missed the introduction here it is: Lately, there have been a couple articles written and books released (37Signals’ ReWork, Behance’s Making Ideas Happen, etc.) that have the latest and greatest in “ideapreneurship” (and we highly recommend both), but they aren’t as brutally honest as they [...]

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The Guiding Laws of Business (Part 1)

Image by epicharmus via Flickr Lately, there have been a couple articles written and books released (37Signals’ ReWork, Behance’s Making Ideas Happen, etc.) that have the latest and greatest in “ideapreneurship” (and we highly recommend both), but they aren’t as brutally honest as they could be. They’re telling you what has worked for them, and [...]

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People First: Getting Customer Service Right (Part 1)

People First: Getting Customer Service Right (Part 1)

Image by mag3737 via Flickr CEO Joe, who we are trying to talk into using Twitter regularly, recently created a list of 18 customer service principles that we at DataGroup have always lived by, but needed to put in writing. Here at SmarterBiz, we’re passing them along to you. Check out Part 2 here, and [...]

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The New PB&J: See the Future

Image by John Kratz via Flickr If you didn’t catch the intro post to this series, I advise you go and read it. Right now, we’ll wait. Now that you’re back, here’s a thought you may not have known: Arthur Guinness (of Guinness beer fame) signed a 9000 year lease on December 31st, in 1759. The lease [...]

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A Dream for Eastern NC: The Shift Conference & #GreenvilleNC Tweetups

For those of you who haven’t heard, there’s a great event happening here in Smarter Biz’s backyard, Greenville, NC. The event is the Shift Conference in May, and Smarter Biz is heavily involved. It is our hope that the Shift Conference is not just informational for the attendees. We’re really hoping that what happens at [...]

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The New PB&J: Crafting Your Mission

If you didn’t catch the intro post to this series, I advise you go and read it. Right now, we’ll wait. Now that you’re back, you need to know what a mission statement is before we jump into crafting one for your Social Media Strategy: A mission statement is a short written manifesto of the [...]

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10 Ways to Get Rid of Talented People

10 Ways to Get Rid of Talented People

Leaders have the option of attracting talent or repelling talented people. There is no “status quo“. Here’s a list of the top 10 things that repel talent. 1. Try to Control Them It’s a fact. Revolutionaries cannot be controlled. You can only hope that they’re on your side when the battle begins. Want to push [...]

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Dethroning Content as King

As soon as you read the title of this post, you thought of Chris Brogan’s post with a similar title. My starting point is the same. But my conclusion is different. Why? Because while content isn’t King, you aren’t King (or Queen) either. So here’s a question: What’s the number one rule of social media? [...]

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Is Your Business Innovative?

This past week, CEO Joe, my coworker, and myself were wrapping up the day at the office, and my coworker piped up: “Do you guys realize that there is no one within 100 miles doing what we’re doing here? No one. That’s exciting.” And he’s right. The things we’re doing, and capable of doing, you’d [...]

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Is Your Business People-Centered?

Your business is a type of business, but you may be centered on something else. Your business’ center is what drives you, it is that thing that you focus all that you do around. It is why you’re in business…and what will keep you in business. Your center is who you are as a company. [...]

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