Browsing all articles from March, 2010

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People First: Getting Customer Service Right (Part 2)

CEO Joe, who we are trying to talk into using Twitter regularly, recently created a list of 18 customer service principles that we at DataGroup have always lived by, but needed to put in writing. Here at SmarterBiz, we’re passing them along to you. You can read the first part here, and the second part [...]

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People First: Getting Customer Service Right (Part 1)

People First: Getting Customer Service Right (Part 1)

Image by mag3737 via Flickr CEO Joe, who we are trying to talk into using Twitter regularly, recently created a list of 18 customer service principles that we at DataGroup have always lived by, but needed to put in writing. Here at SmarterBiz, we’re passing them along to you. Check out Part 2 here, and [...]

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Why Location Matters for the Smarter Biz

I don’t know if you’ve been keeping up, but there are a few location-based services out there that are vying for the top spot. Here’s a brief rundown of the top 3 contenders: Brightkite – Brightkite has been around the longest, and has some pretty great features. Rumor has it that they’ll be unveiling some [...]

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The New PB&J: See the Future

Image by John Kratz via Flickr If you didn’t catch the intro post to this series, I advise you go and read it. Right now, we’ll wait. Now that you’re back, here’s a thought you may not have known: Arthur Guinness (of Guinness beer fame) signed a 9000 year lease on December 31st, in 1759. The lease [...]

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Reader of the Week

We’d love to have a reader of the week feature here at SB: featuring your name, picture, profiles, business, blog, whatever. But we need to know who our readers are! Feel free to comment here on the SB blog and nominate yourself for the week!

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Turn Down the Volume

Turn Down the Volume

Twitter is a great tool, when used effectively. But on my personal account, I’ve just had way too much “noise” lately. Basically, I’ve followed people that I wouldn’t really listen to. They just distract from those that I want to hear. Before you get all defensive, I’ve heard both sides of the argument: follow everyone [...]

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Blogboard: March 1st, 2010

The Blogboard will be a weekly updated chart of the top blogs out there for business, social media, and technology. Every Monday, we’ll put out a top 5 (just 5 to begin with). Here’s the inaugural list: 1. SocialMouths | Growth: +0 SocialMouths has rapidly become my favorite go-to blog for business, social media, and [...]

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