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People First: Getting Customer Service Right (Part 1)

Getting Customer Service Right

DataGroup CEO Joe Thigpen's people-centric customer service principles.

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Turn Down the Volume

Turn Down the Volume

Our own Derek Brown cuts back the noise in his social media stream.

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You Aren’t Seth, Steve, or Scoble

You Aren't Seth, Steve, or Scoble

When leading others, are you yourself, or are you simply imitating the big guys?

People First

The end goal here at SmarterBiz is to provide the best possible article and resources for you when it comes to your business needs. Our driving force is your experience. So above all of the trends and use of technology in the workplace, we value you. Here at Smarter Biz, we are a people first organization.

Industry With Intelligence

In our world, information is becoming more & more readily available. Customers are no longer tolerant of "pushed" content, instead opting to obtain the content that they want to read or view. Your business needs to know how to interact in this world. Enter Smarter Biz.

Leading Leaders

As the speed of information quickens, something odd and unprecedented happens. Talent and tenacity become as important as experience and education. What sets people above others is their leadership. At Smarter Biz, we want to equip you so that you can be the best leader you can be.

Recently, from the Blog...

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Twitter 101 for Greenville, NC Businesses

In this post, we’ve included a presentation from DataGroup and SmarterBiz outlining some basic practices for using Twitter in Greenville, NC. Another great free resource from us to you! Check it out!

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Leadership Principles from the World Cup

Over at Doxologie, Derek Brown has a great post on leadership principles gleaned from the FIFA World Cup. The principles outlined there translate greatly into the business world. Check them out here.

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The New PB&J: Setup the Pieces

A chess game is often won in the first five moves. Not in the sense that after the first five moves, the game is literally over, but that in the first five moves, one of the players has setup his or her strategy to the point where the other player has very little options to [...]

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The Guiding Laws of Business (Part 2)

Here’s a continuation of the post from yesterday. In case you missed the introduction here it is: Lately, there have been a couple articles written and books released (37Signals’ ReWork, Behance’s Making Ideas Happen, etc.) that have the latest and greatest in “ideapreneurship” (and we highly recommend both), but they aren’t as brutally honest as they [...]

Continue reading...

1

The Guiding Laws of Business (Part 1)

Image by epicharmus via Flickr Lately, there have been a couple articles written and books released (37Signals’ ReWork, Behance’s Making Ideas Happen, etc.) that have the latest and greatest in “ideapreneurship” (and we highly recommend both), but they aren’t as brutally honest as they could be. They’re telling you what has worked for them, and [...]

Continue reading...

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People First: Getting Customer Service Right (Part 2)

CEO Joe, who we are trying to talk into using Twitter regularly, recently created a list of 18 customer service principles that we at DataGroup have always lived by, but needed to put in writing. Here at SmarterBiz, we’re passing them along to you. You can read the first part here, and the second part [...]

Continue reading...

2

People First: Getting Customer Service Right (Part 1)

People First: Getting Customer Service Right (Part 1)

Image by mag3737 via Flickr CEO Joe, who we are trying to talk into using Twitter regularly, recently created a list of 18 customer service principles that we at DataGroup have always lived by, but needed to put in writing. Here at SmarterBiz, we’re passing them along to you. Check out Part 2 here, and [...]

Continue reading...

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Why Location Matters for the Smarter Biz

I don’t know if you’ve been keeping up, but there are a few location-based services out there that are vying for the top spot. Here’s a brief rundown of the top 3 contenders: Brightkite – Brightkite has been around the longest, and has some pretty great features. Rumor has it that they’ll be unveiling some [...]

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